In several cases I’m aware of, an academic library’s transition to a new website has forgotten to include a link to an acquisition-request form, or the location of the form was incredibly obscure. This is true at USF in the last transition and in a few other cases.
I’m sure that the omission/usability flub is accidental (why would a library hide its acquisition-suggestion form?), so the frequency says something important about the site redesign process and the fact that any technological transition will have problems. Every one.